Mobiles
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Audit
For most people the word ‘Audit’ brings images to mind of Accountants poring through ledgers, computer printouts and paid invoices. However, our Audit comprises an informal discussion usually lasting no more than 30 minutes and is very much an exchange of information and ideas. Yet it is the key to the final success of the negotiations we will undertake on your behalf. The Audit is the first stage in understanding your companies needs and assists us to ensure that not only are the offers we receive on your behalf competitive but they also meet your specific requirements
Mobile Phones have come on a long way since the days when they were the prized possession of every self respecting yuppy. They have fast become an integral part of most companies operations, whether it’s a device for the sales staff, a means of keeping in touch with despatch drivers or for directors to be in contactable even when abroad. We understand that most companies struggle to keep pace with constant introduction of new technologies giving birth to buzz words understandable only by techies who conjured them up, GSM, G3, Blackberry, SMS, MMS to mention but a few. Yet they can be of benefit to even the smallest of organisations providing increased operational efficiency and giving a competitive edge when implemented successfully.
At Trafalgar Communications, our Account Managers discuss with our clients not only their current use of mobile technology but also what else is available and how it may be of benefit. This is all part of the audit procedure which is designed to understand our Clients Needs now and in the future.
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Tariff Analysis
Our method of tariff analysis is what distinguishes Trafalgar Communications from other consultancies and you will receive one simple report showing the best offer from each network for your company and a comparison of the bottom line figure!
After all it is simple enough to say "This is the line rental you are now paying and the new one is 10% lower" or "You are going to get another 5,000 inclusive minutes for just another £50 per month"
However the first question to decide is "what is the correct tariff for your needs?" and this can only be done with a detailed analysis of your call spend. Consideration needs to be given to such things as:-
- Would benefit from a tariff with inclusive minutes and a higher line rental?
- Or a low line rental and only pay for the minutes that you use.?
- Are there a significant level of calls between users or back to the Office?
- Do you make a lot of cross network calls?
- Do you a high level of voice mail usage?
 Each Network offers a wide range of tariffs covering all or some of the above considerations. However, without knowing the answers to the above questions and many others, deciding on the right tariff becomes guesswork and can lead to the wrong conclusion.
At Trafalgar Communications we do not rely on guesswork but on a detailed analysis of your call spend. So, you wont end up either paying a high line rental for facilities which are not cost justified or conversely choose a lower line rental but miss out on facilities which were highly cost effective for your company. No two companies are the same and that’s where our bespoke tariff analysis system comes in. It analyses your call spend and then compares the results against all the different tariffs on offer across all the networks.
Of course we appreciate that cost savings will not be the only consideration when choosing your network, coverage and customer service are major issues as well. However, our analysis system will determine the right tariff for your needs across all networks, including the one you are with right now. The final decision lies with you.
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International Roaming
If your users are frequently abroad on business then you will know only too well the high roaming charges made by each of the networks, even if you have subscribed to their specially lower rate tariffs.
However, rates do vary significantly between each of the networks but not with a great deal of consistency. The analysis we have undertaken for our clients has revealed various anomalies in the way that different networks charge for calls:-
These include:
- Different bandings for the same countries. So that in the most extreme cases calls to and from one destination are within a lower price band with one network but appear in the highest "Rest of the World" band with another network.
- Some networks may charge lower rates for outgoing calls but much higher rates for incoming calls.
- Charges also vary between "per 15 second" and "per 60 second" billing.
- Even the latest Vodafone "Passport" offering is not always all that it seems.
Unless you have the time to analyse each and every individual call then these anomalies could mean you don't have the roaming deal you quite thought and you are paying more than you need to.
Our Tariff Analysis has a complete set of rates for calling to and receiving from any country within the world and will ascertain the network that will provide you with the most competitive deal for your calling pattern.
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Contract Negotiations
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Having ascertained your requirements from our audit and the armed with the results of our analysis, we will negotiate on your behalf with each of the networks. Besides ensuring that you subscribe to the most cost effective tariff, our negotiations will be aimed at delivering the deal you are looking for and may include
- Reduced Line Rentals
- Call Discounts
- New Handsets or other equipment
- Kit Account
- Cash Back
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By allowing Trafalgar Communications to negotiate on your behalf will be taking advantage of:-
Our In-depth knowledge of the marketplace; gained from negotiating daily in the marketplace and comparing the offers made to your company with offers made to other companies of similar size and call spend. Additionally because of the level of business we bring to the Networks and Providers, we are often able to obtain far better terms and conditions for our clients than they would have been able to achieve through their own negotiations.
Our Contacts within the Marketplace; which we have gained because we value equally the relationships we have with the networks and providers as we do with our clients. Establishing mutually beneficial business terms with the networks and providers has meant that we have access to key decision makers and we can therefore win better deals for our clients where our competitors have failed.
Our understanding of the terms and conditions of each offer; which can often prevent our clients from entering into unfavourable terms and conditions leading to unforeseen difficulties during the term of the contract. A very good example is of one provider who insists on three month notice period at the end of the contract before they will release a PAC Code and then it will come with a hefty fee as much as £25. per connection..
Our time not only to negotiate but also to analyse the various offers being made.
By allowing Trafalgar Communications to negotiate for your Company will mean at most three meetings, the first is the Audit Process, the second to present the results of our negotiations which will include a clear comparison for each offer received from each of the networks and finally a meeting to conclude the deal.
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Client Proposals
Our detailed proposals are made after we have completed an in depth analysis of your usage and consideration has been given to what you are looking for in your next mobile deal. Our Proposals will include:
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- A one page management summary including the outline details of our proposals, the overall advantages and benefits.
- Detailed proposals including the precise rates, line rentals and discounts and cash back, kit Account or new equipment o be supplied under the new deal.
- Details of The Account Management Services you can expect from Trafalgar Communications.
- An analysis of your call profile including charts which show clearly your calling patterns
- A comparison against all four networks, showing precisely how the proposed savings have been calculated.
- A description of any new equipment proposed.
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Fulfilment
Once you have signed the networks agreements we will then handle everything for you. From ensuring that you have any required new sim cards and/or handsets in good time to checking your first new bill to be certain that your tariff has been set up correctly.
Ported Connections
If you are porting from your existing network then where possible we will obtain the PAC for you. One the PAC is received we will notify you at least 7 days prior to the anticipated Port Date to your new network. Where necessary, we will also provide you with clear unlocking instructions for your existing handsets and a help line number should your employees require assistance.
Your Account Manager will contact you on the port date to ensure that everything goes according to plan and there are no last minute glitches.
New Equipment
Whether you are porting onto a new network or upgrading with the your existing network, any required new sim cards &/or handsets are delivered to your premises. well in advance of the Live Date so that you have sufficient time to distribute them to your employees. We can also arrange for them to be delivered direct to your employees, subject to a small administration charge.
Post Live Date
Once you are on your new tariff we will check your first bill to ensure that your Account has been set up correctly and you have received the correct discounts on your line rentals and calls and that any airtime credits have been applied to your Account.. If necessary we will contact the network on your behalf to have any corrections made and any refunds made to your Account.
Kit Accounts
Where part of the agreement was to provide you with a kit account, you may request any equipment and we will deliver it to you within 24 hours (subject to availability) We deal with all the major UK suppliers and therefore you can be sure that equipment we deliver to you ins genuine UK Stock with UK guarantees.
Cash Backs
Cash Backs are normally paid to you after 90 days following your live date. All we require is an invoice.
Line Rental Subsidies
Where we have agreed to pay you a line rental subsidy, you will automatically credited each month via BACS. We do not expect you to invoice or claim your subsidy but all we require one invoice from you for at the beginning of the agreement covering the total amount of the subsidy.
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