Account Management

At Trafalgar Communications our aim is to develop a long and lasting relationship with our clients and therefore besides being able to offer you competitive deals for your fixed line and mobile communications, our customer care department supports our function in line with customer expectations. We provide a Single Point of Contact, which in turn, delivers a level of service that is unrivalled within the industry. Some of our services have been listed below but our Account Managers are always happy to discuss with their clients any specific requirements that they may have.

Change Over Procedure for Mobiles

• You Retain your existing numbers (unless otherwise agreed).
• You are advised well in advance of the change over date so that you are able to plan a smooth internal implementation.
• Sim Cards and other new equipment that we are providing is delivered to you as soon as possible.
• Where necessary any handsets are unlocked.

Change Over Procedure for Fixed Lines

• There is no interruption to your service.
• Where necessary we will liase with your Maintenance Company to arrange for any de-programming of your switchboard.
• You are advised well in advance of the change over date.

Change Over Procedure for Mobiles and Fixed Lines

• A courtesy call is made to you both before and during the change over date.
• We will check your first bill to ensure that the correct tariff has been set up.

Regular Account Reviews

• Meeting with your Account Manager to ensure that your Account is being serviced in accordance with your requirements and to discuss ways in which we may be able to assist with any of your company needs that are likely to arise in the future.
• Tariff Analysis to ensure that your deal remains competitive and your expenses kept to a minimum.

Direct Access to your Account Manager

• There is never a need to wait in long queues at call centres as you will have direct access to your Account Manager who will always be your one point of contact.
• Our Account Managers take personal responsibility for ensuring your needs are met and will follow the strict progress chasing procedures that we have put in place.

Other Services

• Technical Assistance, particularly important in today's changing technological world.
• Loan Phones can be delivered to you the next working day
• We provided a special 'out of hours' support number.
• Where our deals include line rental subsidies, these will be credited direct to your Bank Account on a Monthly Basis.